If you want to make the world more brilliant – make it brilliant with us.

VIA optronics is a successful, dynamic, fast developing company with international presence. We have production sites in Germany, China and Japan, global sales offices including Taiwan and the US and a global R&D team based in Germany, China, Japan and the Philippines.

As leading provider of interactive display solutions including displays, touch screens, optical bonding, cameras and computing platforms, VIA optronics, with more than 700 employees (m/f/d) worldwide, develops and produces products and solutions for industrial, automotive, and consumer electronics markets.

In the course of our continuous growth and to strengthening our team in Suzhou, China, we search for talents for the following open positions:

CQE

Responsibilities:

  • 户投诉窗口,收集客户端正式和非正式投诉处理,按照客户投诉处理流程处理客诉
  • 使用质量工具处理客户反馈问题,避免问题重复发生,并形成8D或者其他客户要求的分析报告
  • 协调并跟踪RMA过程,组织RMA会议,并根据RMA会议输出,推动按时完成
  • 协助QS量产项目客户审核
  • 定期统计客户要求监控数据并提升改善
  • 客户满意度调查及评分
  • 定期拜访客户、快速反馈、良好的服务以便和客户维持好的客户关系,达到客户满意
  • 量产项目质量指标监控并制定改善措施

Requirements:

  • 了解IATF16949质量体系及五大质量工具优先
  • 具备良好的沟通协调能力和高度的工作责任感,抗压能力强

We offer you the opportunity to be part of our growing international, professional team. Together we can shape the future within a dynamic environment and maintain our leadership position in a rapidly expanding market segment. If you are interested in this job opportunity, please send your detailed application indicating your salary expectations and earliest possible entry date to career@via-optronics.com.

It´s a world of displays, let´s create the interactive display world together.